• 14+ Days Cancellation:
100% refund of the registration cost, less an $85 administrative fee and any applicable transaction platform processing fees, if a cancellation is received at least 14 days prior to the start of the class.
• 8–14 Days Cancellation:
For cancellations received between 8 and 14 days before the class starts, you will receive a refund equal to 50% of the registration cost, less any transaction platform processing fees. However, if 50% of the registration cost would result in KYC retaining less than $85 as an administrative fee, the refund will be adjusted so that KYC retains a minimum of $85.
• Late Cancellations:
No refund will be given for cancellations received 7 days or less prior to the start of the class, or once classes have begun, unless extenuating circumstances warrant an exception. Each case will be evaluated individually.
• Elective Absences:
No pro-rated refunds or partial pricing options are available for any elective absences.
• Exceptions for Illness or Injury:
Exceptions for illness or injury may be granted at the discretion of the Program Director, with supporting documentation. If granted, the refund amount will be determined by the Program Director, taking into account the timing of the cancellation and other relevant factors.
• Course Cancellation by KYC:
In the event that a course is cancelled by KYC due to insufficient enrolment or other unforeseen or operational circumstances, KYC will notify you as early as possible and offer either a full refund, course credit, or the option to transfer to another KYC course. No administrative fee will be charged when a course is cancelled by KYC.
• Discount Eligibility:
Eligible discounts must be applied at the time of purchase. No reimbursements or partial refunds will be provided for discounts that were not utilized.
• Policy Updates:
This policy is subject to change. Any revisions will apply only to purchases made after the effective revision date. Please refer to your purchase receipt for the refund policy applicable to your transaction.